{"id":3071,"date":"2026-05-18T11:50:43","date_gmt":"2026-05-18T11:50:43","guid":{"rendered":"https:\/\/ekolabs.us\/ekopeptides\/?page_id=3071"},"modified":"2026-05-18T11:54:06","modified_gmt":"2026-05-18T11:54:06","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ekolabs.us\/ekopeptides\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3071\" class=\"elementor elementor-3071\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6516433 e-flex e-con-boxed e-con e-parent\" data-id=\"6516433\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b4aa8e e-con-full e-flex e-con e-child\" data-id=\"4b4aa8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6916e elementor-widget elementor-widget-heading\" data-id=\"5c6916e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fae4b5 e-flex e-con-boxed e-con e-parent\" data-id=\"7fae4b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-810f7f6 e-con-full e-flex e-con e-child\" data-id=\"810f7f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70dfc31 elementor-widget elementor-widget-heading\" data-id=\"70dfc31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Scope\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a100aca elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a100aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This Refund Policy applies to orders placed through verified professional accounts on the EKO Labs USA website. No public consumer checkout exists on this website; all orders are subject to the Supply Terms agreed at account verification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caed6c3 elementor-widget elementor-widget-heading\" data-id=\"caed6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Research Materials Are Final Sale\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e60f5 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c4e60f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Because EKO Labs USA supplies analytical reference materials and laboratory research compounds, opened or unsealed products are\u00a0<strong>final sale<\/strong>\u00a0and not eligible for refund. This policy exists to maintain chain-of-custody integrity for research-grade materials.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea33e3c elementor-widget elementor-widget-heading\" data-id=\"ea33e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Damaged or Defective Shipments\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff28cba elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff28cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your shipment arrives visibly damaged, or if a product is verified by our compliance team to be defective (for example, deviation from the Certificate of Analysis), you may request a replacement or refund within\u00a0<strong>5 business days<\/strong>\u00a0of delivery. Photo documentation and shipping documentation are required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0178ba2 elementor-widget elementor-widget-heading\" data-id=\"0178ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Order Errors\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b96d9a elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2b96d9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If we ship the wrong product, we will replace the order at our expense. Please contact us within 5 business days of delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1691d9 elementor-widget elementor-widget-heading\" data-id=\"e1691d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. How to Request a Refund or Replacement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff82606 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff82606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email\u00a0<a href=\"mailto:info@ekolabs.us\">info@ekolabs.us<\/a>\u00a0with your order number, photo documentation, and a description of the issue. Our compliance team will respond within 1\u20132 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a34392 elementor-widget elementor-widget-heading\" data-id=\"8a34392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Refund Processing\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-229980a elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"229980a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Approved refunds are issued to the original payment method within 10 business days of approval. Replacement shipments are dispatched once the approved return is in transit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3df1432 elementor-widget elementor-widget-heading\" data-id=\"3df1432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Non-Refundable Situations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e70e64 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3e70e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Opened or unsealed products (final sale).<\/li><li>Requests submitted after 5 business days of delivery.<\/li><li>Products that have been mishandled or stored outside specified conditions.<\/li><li>Customs duties, taxes, or international shipping fees.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcf551 elementor-widget elementor-widget-heading\" data-id=\"8bcf551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-237ef32 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"237ef32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"section\"><div class=\"container\"><div class=\"prose\"><p>Refund inquiries:\u00a0<a href=\"mailto:info@ekolabs.us\">info@ekolabs.us<\/a>.<\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy 1. Scope This Refund Policy applies to orders placed through verified professional accounts on the EKO Labs USA website. No public consumer checkout exists on this website; all orders are subject to the Supply Terms agreed at account verification. 2. Research Materials Are Final Sale Because EKO Labs USA supplies analytical reference materials [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3071","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/pages\/3071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/comments?post=3071"}],"version-history":[{"count":4,"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/pages\/3071\/revisions"}],"predecessor-version":[{"id":3077,"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/pages\/3071\/revisions\/3077"}],"wp:attachment":[{"href":"https:\/\/ekolabs.us\/ekopeptides\/wp-json\/wp\/v2\/media?parent=3071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}