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Welcome to EKO Labs USA

Some products offered by EKO Labs USA may be FDA-approved products supplied through licensed laboratory channels, while other products are intended for laboratory research use only.

By entering this website, you confirm that you are at least 21 years old, understand that product eligibility depends on regulatory status and professional verification, and agree to follow all applicable laws and requirements.

By clicking “I Agree,” you confirm:

  • You are at least 21 years of age.
  • You understand product access may depend on product category, regulatory status, and professional verification.
  • You agree to follow all applicable laws and requirements.
  • You understand EKO Labs USA does not provide medical advice, diagnosis, treatment recommendations, dosage guidance, or patient-specific instructions through this website.

Your selection is stored locally for website access purposes.

Refund Policy

1. Scope

This Refund Policy applies to orders placed through verified professional accounts on the EKO Labs USA website. No public consumer checkout exists on this website; all orders are subject to the Supply Terms agreed at account verification.

2. Research Materials Are Final Sale

Because EKO Labs USA supplies analytical reference materials and laboratory research compounds, opened or unsealed products are final sale and not eligible for refund. This policy exists to maintain chain-of-custody integrity for research-grade materials.

3. Damaged or Defective Shipments

If your shipment arrives visibly damaged, or if a product is verified by our compliance team to be defective (for example, deviation from the Certificate of Analysis), you may request a replacement or refund within 5 business days of delivery. Photo documentation and shipping documentation are required.

4. Order Errors

If we ship the wrong product, we will replace the order at our expense. Please contact us within 5 business days of delivery.

5. How to Request a Refund or Replacement

Email info@ekolabs.us with your order number, photo documentation, and a description of the issue. Our compliance team will respond within 1–2 business days.

6. Refund Processing

Approved refunds are issued to the original payment method within 10 business days of approval. Replacement shipments are dispatched once the approved return is in transit.

7. Non-Refundable Situations

  • Opened or unsealed products (final sale).
  • Requests submitted after 5 business days of delivery.
  • Products that have been mishandled or stored outside specified conditions.
  • Customs duties, taxes, or international shipping fees.

8. Contact

Refund inquiries: info@ekolabs.us.

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