1. Scope
2. Order Processing
Orders are processed within 1–3 business days of payment confirmation. Larger or custom orders may require additional processing time, which will be communicated by your account contact.
3. Shipping Destinations
Shipping is available only within jurisdictions where supply of the relevant research materials is permitted by applicable law. Verification of shipping destination is part of the professional account onboarding process.
4. Carriers and Transit Times
We ship via established freight and courier services. Standard transit times for domestic United States orders are typically 2–5 business days following dispatch. International transit times vary.
5. Tracking
Tracking information is provided to the verified account contact email once an order has been dispatched.
6. Shipping Fees
Shipping fees are calculated based on order weight, destination, and applicable carrier rates. Fees are displayed at the point of order placement within verified-account portals.
7. Storage and Handling
Research compounds must be stored and handled in accordance with the specifications provided on the Certificate of Analysis and product documentation. EKO Labs USA is not responsible for product degradation due to storage outside specified conditions following delivery.
8. Customs & Duties
International orders may be subject to customs duties, taxes, and import regulations that are the responsibility of the consignee.
9. Failed Deliveries
If a shipment is returned to us due to an incorrect address, refused delivery, or absent recipient, reshipment is at the account holder’s expense.
10. Contact